We also had to wait 40 mins to get 2 ginger ales which we ordered when we first arrived which I found utterly ridiculous. I don’t understand why wait-staff refuse to write orders down when they can’t seem to remember them.

Service was sub-standard throughout the night and we were always hunting for someone to take our order. The fact that I had to get up and walk to the front of the restaurant 3 times just to get the waiter shows you how inattentive they were!

If it was just a case of ignorance, perhaps I could be more forgiving but I just could not tolerate the skinny Italian guy’s (manager?) rude and pompous attitude. When we tried to ask for additional spoons while he was looking in the wine chiller which was near our table, without even bothering to look up, he just put his hand up and told us to wait. Maybe that’s his way of talking but it sounded really rude from where I was sitting. Seriously, I have never been treated like this in any fine dining establishment in KL or anywhere else.

After waiting almost half an hour for our coffee and gelato to arrive, we had to leave and decided to cancel the orders and settle the bill. I won’t even go into the details of the fiasco with the bill but suffice to say that the so-called Italian manager is in desperate need of a few lessons in manners (and also math ’cause he can’t do simple arithmetic even with a calculator it seems) and if he’s incapable of learning any, then I suggest he find another career as he’s obviously not cut out for the hospitality/ service industry.

I now understand why there are so many negative reviews on this place (mainly on the service and bad attitude of the manager I might add).

How they even have the cheek to charge 10% service, I can’t explain. Our bill was over RM1k so we basically paid RM100+ for NOTHING!!!!

Take my advice and spend your money elsewhere!!